Consumer Cellular – a phone company – has been running ads featuring a human operator…
…and a thwarted, unhappy robot.
The ads promised that, when you needed service or assistance?
You would speak with a pleasant human – NOT a robot.
In one of the ads, a robot says:
“I wish I was human.”
They have got it right.
People do not like dealing with AI, and they gripe to each other about it a lot.
I recently had an awful customer service experience with FedEx about it.
(See my “A 100% proven way to piss off (and lose) a customer forever.” email – it’s reuploaded on my Email Echoes page.)
And if you disagree?
Then I say the following with all due disrespect:
You’re way overdue in touching some grass.
Go do some actual research – go on Reddit, Quora, niche FB/IG groups…
…and observe what people’s thoughts & experiences with AI actually are.
What Scam Altman, Timmy Apple, Phoney Stark, Jensen Leather Jacket, Mark Cuckerbeg and the rest of the AI “evangelist” crowd says about AI…
Is not reality – it’s akin to asking your barber whether or not you need a haircut.
What’s he gonna say? No?
People UNANIMOUSLY HATE “talking to” AI… (e.g. my FedEx experience), texting with it over live support (e.g. Shopify Sidekick) and in many cases?
People are openly HOSTILE to AI.
Yes, you can probably speed up responses to customers by replacing human agents with AI agents.
But perception IS reality!
And thus the question is about how the customer feels about the substitution…
…not (only) what the substitution accomplishes.
Will not explain.
Besides, if you’re still knee-deep sipping on the AI Kool-Aid…
…it probably wouldn’t do you any good. In that case, you probably have an AI girlfriend already.
Whatever, enough dilly-dallying.
If you have humans helping humans – or are willing to do so – you should shout it from the rooftops, make it an important part of your advertising.
As I will do right now:
Email Storyselling is 100% human-made.
No email I write – whether for this or your, in case you choose to work with me, own newsletter – is AI-generated.
[Part of this email’s content has been removed from this Email Echoes version of it.]
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